Terms and Conditions

TERMS & CONDITIONS

Lisa‑Marie Armstrong – Wearable Art Jewelry

Version 2.4 — valid from date of publication

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1. Company Information

Business Owner: Lisa‑Marie Armstrong

Address: Zürcherstrasse 129, 8852 Altendorf, Switzerland

Email: hello@lisamariearmstrong.com

Website: lisamariearmstrong.com

Jurisdiction: Kanton Schwyz, Switzerland

“You” refers to any user, visitor, or purchaser. “We,” “Us,” and “Company” refer to Lisa‑Marie Armstrong.

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2. Scope of Application

These Terms apply to:

  • All sales of wearable art jewelry
  • All interactions with the website
  • All communications, reviews, submissions, and user‑generated content
  • All newsletter subscriptions
  • All international purchases and shipments

By accessing the website or purchasing a product, you agree to these Terms.

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3. Eligibility & General Use

You must be at least 18 years old to use this website or purchase products.

Use of the website is at your own risk. While we take reasonable measures to maintain a secure and functional website, we cannot guarantee uninterrupted access or error‑free operation.

These Terms may be updated at any time. The version published at the time of purchase applies.

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4. Nature of the Products

All pieces created and sold by Lisa‑Marie Armstrong are wearable art objects, individually handcrafted. Each piece is unique, and artistic variations, textures, and irregularities are intentional.

By purchasing a piece, you acknowledge that:

  • The jewelry is “art first, jewelry second.”
  • Natural wear, patina, and material evolution are expected and not defects.
  • Damage caused by mishandling, dropping, crushing, scratching, water, chemicals, or sports activities is not the responsibility of the artist.
  • The artist is not liable for harm caused by improper handling or failure to follow care instructions.
  • Repairs may be possible for a fee, depending on the nature of the damage.

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5. Prices & Payment

All prices are listed in Swiss Francs (CHF) unless otherwise stated.

Accepted payment methods include:

  • Credit/debit cards
  • TWINT (if applicable)
  • PayPal (if applicable)
  • Bank transfer (if offered)
  • Cash for in‑person purchases

Online payments are processed securely through Shopify and its integrated payment providers (Shopify Payments, Stripe, PayPal, etc.).

We do not store full credit card numbers or sensitive payment details.

Payment must be completed before the order is shipped or handed over.

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6. Order Confirmation

After placing an order online, you will receive an email confirmation.

For in‑person purchases, the receipt or proof of purchase serves as confirmation.

We reserve the right to refuse or cancel orders in cases of:

  • Suspected fraud
  • Incorrect pricing
  • Unavailability of the item
  • Misuse of the website

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7. Packaging, Certificate of Authenticity & Provenance

Each piece includes:

  • A Certificate of Authenticity
  • A Provenance Statement
  • Care instructions

Please keep these documents for future reference or repair requests.

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8. Shipping (Domestic & International)

(Updated Section — Version 2.4)

8.1 General Shipping Conditions

  • All shipments are sent insured by default, at the customer’s expense.
  • We do not ship uninsured packages. No exceptions.
  • You are responsible for providing accurate and complete shipping information.
  • Delivery times are estimates provided by Swiss Post and may be affected by customs delays.
  • Once an order has shipped, it cannot be cancelled.

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8.2 Domestic Shipping (Switzerland)

  • Shipped via Swiss Post – A‑Post, Registered Mail (signature required)
  • Flat rate: CHF 10.50
  • Delivery typically within 2–5 business days
  • Tracking provided when available

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8.3 Eurozone Shipping

  • Shipped via Swiss Post – A‑Post, Registered Mail (signature required)
  • Flat rate: CHF 15.00
  • Delivery typically within 5–7 business days
  • Tracking provided when available

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8.4 International Shipping (Outside the Eurozone)

For all international orders outside Switzerland and the Eurozone, including the United States, please contact:

help@lisamariearmstrong.com

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8.5 Customs & Duties (EU, US & Rest of the World)

  • Customs duties, VAT, import taxes, and handling fees are the customer’s responsibility.
  • Delivery times vary by destination and customs processing.
  • The artist is not responsible for customs delays.
  • If a recipient refuses delivery due to customs fees, the package will be considered abandoned and is not eligible for a refund.

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8.6 Risk of Loss

  • All shipments are insured according to carrier terms.
  • Lost or stolen packages after confirmed delivery are not the artist’s responsibility.
  • We recommend using a delivery address where someone can sign for the package.

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8.7 Return Shipping

  • Return shipping costs are always the responsibility of the customer.
  • Original shipping fees are non‑refundable.

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9. Returns & Exchanges

(Updated Section — Version 2.4)

9.1 Return Eligibility

To qualify for a return:

  • The item must be returned within 10 days of delivery.
  • The piece must be in perfect, unworn, undamaged condition.
  • All original packaging, including the Certificate of Authenticity and Provenance Statement, must be included.
  • The item must show no signs of wear, residue, scratches, or alteration.
  • The return must be shipped securely and appropriately protected.

Items that do not meet these criteria will not be eligible for a refund or exchange.

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9.2 Non‑Returnable Items

Returns are not accepted for:

  • Worn or damaged items
  • Items exposed to water, chemicals, perfume, lotions, or improper handling
  • Items showing signs of wear, bending, scratching, or residue
  • Items missing original packaging or certificates
  • Custom or special‑request pieces
  • Items returned without prior approval

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9.3 Return Process

To initiate a return, please contact:

help@lisamariearmstrong.com

Once approved, you will receive return instructions.

  • Return shipping costs are the customer’s responsibility.
  • Original shipping fees are non‑refundable.
  • We strongly recommend using insured, trackable shipping.

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9.4 Refunds

Refunds are issued only after the returned piece has been:

  1. Received
  2. Inspected
  3. Verified to meet all return criteria

If approved, the refund will be processed to the original payment method.

If the item does not meet return criteria, it will be shipped back to you at your expense.

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9.5 Exchanges

Exchanges are possible only if:

  • The returned piece meets all return criteria
  • A suitable alternative is available

Because each piece is unique, availability cannot be guaranteed.

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9.6 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Photos of the item
  • Photos of the packaging
  • Your order number

We will assist you promptly.

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9.7 Repairs

Repairs may be possible for a fee.

Please email help@lisamariearmstrong.com with photos and your Certificate of Authenticity.

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10. Chargebacks

You agree to make every reasonable effort to resolve concerns directly with the artist before initiating a chargeback.

Chargebacks filed without first contacting hello@lisamariearmstrong.com may be considered a breach of these Terms.

By purchasing, you acknowledge that:

  • Natural variations and material evolution are not defects.
  • Returns are governed by Section 9.
  • Shipping fees, customs charges, and return shipping costs are non‑refundable.
  • Damage caused by misuse, water, chemicals, or improper handling is not grounds for a chargeback.
  • Chargebacks due to buyer’s remorse or failure to read these Terms are invalid.

If a chargeback is initiated:

  • We may provide the financial institution with all relevant documentation.
  • Any certificates or packaging included with the purchase are forfeited.
  • We may restrict or block future purchases.
  • We may pursue reimbursement for losses, fees, or damages resulting from an unfounded or fraudulent chargeback.

Fraudulent chargebacks may be pursued under Swiss civil and criminal law and international e‑commerce fraud regulations.

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11. Intellectual Property

All designs, photographs, text, branding, artwork, and website content are the exclusive intellectual property of Lisa‑Marie Armstrong.

You may not:

  • Copy, reproduce, or distribute any content
  • Use images or text without written permission
  • Claim ownership of any intellectual property
  • Use content for commercial purposes
  • Upload or share content on third‑party platforms without consent

We reserve the right to pursue civil or criminal remedies for infringement.

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12. User‑Generated Content, Reviews & Contributions

12.1 User Contributions

By submitting comments, photos, videos, or reviews, you grant us a perpetual, worldwide, royalty‑free, commercial license to use, reproduce, modify, publish, and distribute your submission.

12.2 Review Policy

Reviews must be:

  • Truthful
  • Based on actual use
  • Respectful and non‑defamatory
  • Free of discriminatory or offensive language
  • Independent (not competitor‑affiliated)

We may accept or reject reviews at our discretion.

12.3 Model Release

If you submit or tag us in photos or videos featuring yourself or our jewelry, you grant permission for promotional use unless revoked in writing.

12.4 Notification of Use

We are not required to notify you when your content is used.

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13. Communications

Communications sent through the website, email, or social media are not confidential unless required by law.

We may store or use such communications as necessary for business operations.

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14. Privacy & Data Protection (GDPR + Swiss FADP)

14.1 Data Controller

Lisa‑Marie Armstrong

Zürcherstrasse 129, 8852 Altendorf, Switzerland

Email: hello@lisamariearmstrong.com

14.2 Data Collected

  • Identity and contact data
  • Order and payment data
  • Newsletter data (via Flodesk)
  • Technical data (cookies, analytics)

14.3 Legal Basis

  • Contractual necessity
  • Consent
  • Legitimate interest
  • Legal obligations

14.4 Data Sharing

Data may be shared with:

  • Shopify (e‑commerce platform)
  • Flodesk (newsletter provider)
  • Payment processors
  • Shipping carriers
  • IT service providers

Never sold to third parties.

14.5 International Transfers

Handled under GDPR‑compliant safeguards.

14.6 User Rights

You may request:

  • Access
  • Correction
  • Deletion
  • Withdrawal of consent
  • Data portability
  • Objection to processing

Requests: hello@lisamariearmstrong.com

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15. Disclaimers

15.1 Health Disclaimer

The artist is not liable for:

  • Metal allergies
  • Skin sensitivities
  • Material reactions
  • Any medical conditions arising from wearing the jewelry

15.2 General Disclaimer

We are not liable for:

  • Website errors
  • Technological failures
  • Third‑party service issues
  • Carrier or customs delays
  • Indirect or consequential damages

All products and content are provided “as is.”

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16. Indemnification

You agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from:

  • Misuse of the website
  • Misuse of the jewelry
  • Breach of these Terms
  • Violation of intellectual property rights

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17. Limitation of Liability

To the fullest extent permitted by Swiss law:

  • The artist is not liable for damage caused by misuse, accidents, or normal wear.
  • The artist is not responsible for carrier or customs delays.
  • The artist is not liable for allergies or sensitivities.
  • The artist is not liable for harm caused by improper handling or use.

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18. Non‑Disparagement

You agree not to publicly defame, slander, or disparage the Company.

We reserve the right to pursue legal remedies for reputational harm.

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19. Governing Law & Jurisdiction

These Terms are governed by Swiss law.

Exclusive jurisdiction lies with the courts of Kanton Schwyz, Switzerland.

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20. Changes to the Terms

We may update these Terms at any time.

The version published on the website at the time of purchase applies.

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21. Contact

For questions or legal requests:

help@lisamariearmstrong.com